Pension Administration Manager
Up to £35,000
You will manage a team of Pension Administrators within the Pension department reporting to the Pension Operations Manager.
You will ensure the team meets monthly rolling schedules of objectives including weekly team reviews, developing skills within the team and managing workloads to ensure the delivery of a cost efficient, reliable pension administration service.
You will be responsible for organising the team on a daily basis to achieve set work slow targets based on set service level agreements
You will oversee the continuous achievement of standard benchmarks and implement any changes to team procedures.
You will ensure that the quality level of work is maintained at all times ensuring that the quality of work is always at the desired level of the business.
You will manage the complaints process and ensure that all complaints are dealt with in accordance to company procedure.
You will manage resource capacity of the team
You will carry out individual performance reviews with each member of the team to ensure that they are always developing and implementing any training as and when required.
Ensure that the team operates in a compliant manner maintaining industry regulation at all times
Skills and Experience
You will need to be able to demonstrate previous management experience within a Financial Services and pensions environment
Current management of a Pensions Team would be desirable
Understanding of work flow delegation
Good working knowledge of Financial Services and Pension regulation
Ideally you will hold or be studying towards CII qualifications in Life and Pensions or PMI.
Please apply within or contact David Elders at the Leeds office of Search Consultancy or add me on LinkedIn
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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