Pension Administrator

Posted 11 July by Coast Specialist Recruitment
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Workplace Pension Administrator


£25,000 - £30,000 based on experience

Job Summary

  • My client is looking for a Workplace Pensions Administrator to join their team.
  • The successful applicant will be involved in the administration of Defined Contribution (DC) schemes and should, therefore, have relevant knowledge and experience.
  • They will be responsible for supporting and working in the delivery of a continually improving service to clients and members; this will involve organising workflow, determining priorities and working to implement any required procedural changes, as directed.
  • The successful candidate will report directly to the Pensions Team Leader and will be required to deliver a full highly capable, award-winning administration service.


DC Scheme Management

  • To support the Pensions Team Leader with responding to clients in relation to their group DC arrangements; to deal with clients’ queries regarding their schemes promptly and accurately.
  • To attend any relevant training for your role and as directed by the Pensions Team Leader, Director or the wider organisation.
  • To manage your workflow effectively and efficiently, using the Advisor Office system.
  • To deliver quality and accuracy of work at all times.
  • Demonstrate knowledge of group pension products through effective/accurate email communications.
  • Maintain accurate client records using AO, to enable review by managers.
  • Record key activities (email/telephone calls) using AO.
  • Report complaints and urgent critical issues in the prescribed manner detailed in the company’s complaints procedures manual.
  • Report to the Pensions Team Leader as required, with regard to work flow, accounts, reports and reviews due/completed.
  • Oversight of the Pensions Mailbox, including delegation of and/or responses to email queries from both employers and members.
  • Attending scheduled implementation, template and pension team meetings.
  • Maintenance of pension documentation via the change control process.

Scheme Implementation

  • Preparation of client data for tender requests & market review.
  • Support with report preparation for the Employee Benefits Consultant and/or Director.
  • Overseeing preparation of subsequent application forms and delivery of completed provider applications forms.
  • Compilation of annual governance reports.
  • Assist with training of Provider Administration systems, as required.

Required skills

  • Pension Administration
  • Pension Schemes

Reference: 35004681

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