Payroll Process Manager

Posted 15 March by Payroll Elite Ltd

Our client a market-leading, global, Human Resources services provider is looking to recruit a Payroll Process Manager.

Overall Role Purpose

To lead the Shared Service Centre Delivery Team to provide an excellent quality service to our client. The role includes ensuring the business meets its agreed objectives in both service delivery and strategic growth
To perform all duties in accordance with the company Health & Safety and Quality policy procedures
There may be additional activities to perform from time to time in order to maximise the contribution to goals and objectives

Managing the Team and Individual
Contributes to achievement of Delivery Centres Objectives in line with Outsourcing Strategic Business objectives
Reviews Direct Report's performances and hence the team's to ensure effective and efficient delivery of service
Lead and motivate team to ensure KPI's are exceeded
Conducts regular coaching and individual development activities and ensures succession planning is in place
Ensure attrition of trained effective employee's is kept to a minimum.
Use effective performance management tools to address any individual under performance issues.
Manage the training plans for the department to ensure we are developing staff to meet both future career aspirations and organic growth in teams

Managing the Business
Reviews the Team performance against Business Objectives.
Reviews the Team activities against SLA's/KPI's
Reviews current performance on a regular basis and gains feedback to ensure client satisfaction
Drive continuous improvement
Effectively manages Budget/P&L within agreed framework and annual forecast.
Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract
Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible.
Ensure Security of data is paramount and legislatively compliant
Compliance to statutory and internal audit requirements.
Mandatory attendance at peer group meetings

Managing Client Service
Manage the service review process and attend meetings where relevant
Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution
Manage retention of clients.
Ensure all staff are commercially aware and clients contracts are effectively financially managed
Drive improvements to client and internal processes to increase satisfaction levels
High level management of new client implementations to your SSC centre

They offer
You will be offered you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

A large modern open plan working environment
Excellent transport links to wider community
Flexible benefits package which allows tailored benefits dependent upon circumstances
Structured training and on-going personal development

Skills and Experience
Experience of managing complex and high volume teams
Previous knowledge of team objective setting
Experience of Performance Management
Business and financial awareness
Effective people management
Customer Care Experience
Presentation skills
Risk Management
Quality and Audit experience

HR/Payroll and SSC Experience
A working knowledge of Prince 2 Project Management methodology
CIPD / IPP qualifications
Previous experience in an outsourced or commercial service delivery environment

PC Literacy - Word, Excel

Microsoft Project
Excellent communication skills both written and orally
Can build relationships
Can make decision without guidance
A drive to learn and develop
Influencing / Negotiation skills

Benefits include:
Flexible benefits package which allows tailored benefits dependent upon circumstances
Pension, Life Assurance and Private Healthcare as standard
25 days annual leave buy and sell after qualified period
Structured training and on-going personal development

Free onsite parking

Required skills

  • Management Experience
  • Payroll
  • Team Leader
  • CIPP
  • Payroll Services

Application questions

Do you have good management experience?
Do you have experience of managing complex and high volume teams?

Reference: 34693943

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