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Payment Operations Manager - digital entertainment company

Posted 18 January by WayForward Easy Apply Ended

This massive digital entertainment company is looking for a Payment Operations Manager to be responsible for the operational management of payments across the EMEA region

The role involves:

  • Identify strategies to influence consumer payment preference in order to drive down cost
  • Championing operational efficiencies
  • Providing payment landscape and regulatory insight to senior management
  • Working closely with finance and accounting teams to identify any discrepancies in payment reconciliation
  • Report discrepancies and exceptions for payment reconciliation, communicating local business requirements and contributing to the resolution.
  • Support the global payment optimisation analysis process
  • Coordinate marketing, PR and Customer Service teams when launching or changing any payment solution
  • Ambassador and main business contact for any issues relating to Payment or Fraud management

Experience needed:

  • In depth understanding of credit/debit card processing within an e-Commerce environment.
  • Strong understanding of payment settlement and reconciliation processes
  • Prior experience of reconciliation and exception management
  • Good understanding of nuances between online payment instruments.
  • Prior experience of driving operational efficiencies in ecommerce environments.
  • Ability to navigate complex environments with multiple stakeholders across a variety of business functions.
  • Excellent communication skills.
  • Ability to successfully build relationships with stakeholders.
  • Experience of working under pressure, in an ever changing and challenging environment.
  • Strong understanding of card schemes and regulation.
  • Good understanding of payment service regulations such as the Payment Services Directive.
  • Understanding of cultural and regional differences in attitudes towards different payment mechanics.

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Required skills

  • Payments
  • Online Payment
  • Payment Services
  • payment operations
  • digital payments

Reference: 34267440

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