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Patient pathway coordinator University Hospital Southampton NHS Foundation Trust

Patient pathway coordinator University Hospital Southampton NHS Foundation Trust

Posted 18 May by Department of Work & Pensions

A 12 month secondment or fixed term position covering maternity leave has arisen for a Patient Pathway Coordinator at the Princess Anne Hospital, to support the administrative work for the Gynaecology Oncology service within Women & Newborn.

An understanding of the NHS is essential, together with advanced IT skills, proven experience of using a word processing package and excellent keyboard skills.

This is an area of high activity, good communication, organisation skills and the ability to prioritise your workload are essential for this role. You will need to have an accurate and systematic approach to your work and attention to detail. Effective communication skills are crucial as you will liaise with a variety of people including the general public and hospital staff. The ability to work either alone or cooperatively in a team environment are key to this role.

You will be required to have a good level of education and have some experience and knowledge of the NHS. The successful post holder will be expected to cover colleagues in times of sickness and annual leave across our services.

We are a friendly and supportive team dedicated to the service and patients we come into contact with daily. The team is part of a valuable part of the patient’s journey and are in regular communication with our patients and an asset to our service.

Princess Anne cares for expectant mothers, as well as providing care and treatment for other specialities including Fertility, Fetal medicine, Oncology, Breast and Gynaecology. This role is to support the Gynaecology oncology service.

We are looking for 37.5 hours per week over 5 days

The shift pattern is weekly 8-4pm and 9-5pm and you will be required to cover both shifts, the working days will be a Monday to Friday.

You will be responsible for all elements of administration of the patient journey, from clinic letter production to managing appointments for theatre admissions and out patience. Liaising closely with consultants and other clinical team members to ensure the smooth running of the admin functions. Confidentiality and a willingness to learn is essential

You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills. You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition.

The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities.

Be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness with good communication skills. Due to the nature of this role a high level of organisation is essential.

We’re also looking for you to demonstrate:
• High standards of accuracy with attention to detail.
• Ability to communicate over the telephone and in person.
• Use of IT skills, including Microsoft Office suite
• The ability to work independently, seeking guidance where necessary.
• Knowing your customer and the importance of customer experience relevant to the role
• Development of interpersonal skills and communication
• Personal organisation and developing self
• Team working

To be eligible for this role you will need GCSE grade A-C in English and Maths (or equivalent) and be committed to your own personal growth, development and study.

As one of the largest acute teaching Trust’s in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.

As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You’ll have an opportunity to discuss this at interview. Our Live Well and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.

UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.

UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.

Interviews will be held on the 11th June 20

If you’re interested in applying for this role, we’d encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you’re ready to apply, please follow the link below to complete an application.

This advert closes on Monday 1 Jun 2020

Reference: 40404154

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