Patient Care Process Champion

Posted 31 December 2021 by Your World Healthcare
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Patient Care Process Champion

Sector: Healthcare

Job Type: Temporary

Duration of booking: This is expected to be for 6 months

Proposed start date: January 2022

Pay Rates: £12.00 to £13.50 Paye inclusive of holiday pay depending on skill and experience

Working Days and Hours: Monday to Friday9.00am to 5.00pm with unpaid lunch break (35 hours per week)

Remote working option: Working from home role

*IT IS ESSENTIAL SUCCESSFUL CANDIDATES HAVE THEIR OWN PC/LAPTOPS SO OUR CLIENT CAN INSTALL SOFTWARE REQUIRED.

Please note our client is looking for excellent candidates to provide 5 star and exceptional patient customer service.

ROLE RESPONSIBILITIES

  • Providing high-quality patient experiences and prompt treatment, as part of an innovative virtual Healthcare service.
  • Importing and tracking new referrals, as well as ordering and tracking investigations.
  • Onwards referring of patients to hospital and discharging patients back to GPs.
  • Co-ordinating telephone consultations between doctors and patients.
  • Providing a responsive and 5-star service to Patients, answering queries by phone and email.
  • Communicating clearly and patiently with GPs, Registrars, Consultants and Patients to troubleshoot pathway issues and escalating any complex issues to Team Leaders.
  • Helping to create and implement new Standard Operating Procedures with the team.
  • Participating in various administrative projects.
  • Keeping up to date with service and process changes, ensuring tasks are completed accurately and efficiently.
  • Meeting SLAs and KPIs set by the client
  • Maintaining strict confidentiality and to adhere to the local and national Health and Safety regulations and our clients Policies and Procedures.
  • Undertaking appropriate training, hands-on learning, and onboarding processes.
  • Building an understanding of all relevant NHS systems to support the business.
  • Be flexible in your working hours to cover team absences and busy periods.

PERSON SPECIFICATION

  • Experience working in Primary or Secondary care
  • Experience working in a customer or patient-facing role
  • Have the ability to manage competing tasks, priorities, and deadlines effectively.
  • Impeccable written and spoken English.
  • Be self-motivated, resilient, independent and driven to improve how things work by proactively seeking out solutions to any challenges which arise.
  • Have the ability to thrive in a fast-paced, varied and changing environment.
  • Impeccable attention to detail

Application questions

Do you have experience working in an admin or customer service role in Primary or Secondary care?
Do you have experience working in a customer or patient-facing role within the healthcare sector?
Do you have Impeccable written and spoken English? Essential?
Do you have your own PC or laptop for software to be installed to work from home? Essential?
Do you have your own smart card? Preferable?

Reference: 45212829

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