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Part-Time Service Administrator

Posted 11 April by REED Easy Apply Featured Ended
Looking for a role within an extremely successful construction group?

With a great working environment and additional benefits including Pension and Insurances

Our client are a national, and extremely successful Construction group based in Basildon that supply products to some of the UK’s largest building companies.

With brilliant successes in the last year and strategic growth plans, their Staff are the busiest they’ve ever been.

This is a great opportunity for someone with ideally a good understanding of the construction industry to develop their career.

A Part-Time role, paying up to £17,000 pro-rata your overall main responsibility of the role is to provide service and support to clients and colleagues

This is a part time position, due to start on 28th February.

The hours of work will fall between 8am - 6pm Wednesday to Friday and will total 24 hours per week.

The annual permanent salary will be £16,000 - £17,000 pro rata.

Duties include but are not limited to:

Answer incoming calls and confer with clients throughout to keep them informed of status of job and ensure telephones are manned at all times

Process of client requests and enquiries

Processing of sales orders, checking requirements and details with the client & entering on systems

Liaison with clients

Advise clients in use of products and initial diagnostics of reported technical problems

Deal with client complaints and provide solutions

Responsible for all aspects of support to engineers and clients

Assist in the routing of service engineers and cost call out charges

Book engineers into site where required

Arrange locksmiths/glaziers when required

Generating letters regarding damage charges and dealing with associated queries

Reception duties as and when required

Handle and sort incoming and outgoing correspondence

Process incoming and outgoing faxes, emails and communications

Total support to all other members of the Client Services Team

The Ideal candidate will possess the follow attributes:

A strong client focus with forward and analytical thinking with excellent telephone manner, you will have strong influencing skills to work alongside the previous attributes. You will also be excellent at using a range of systems to be able to demonstrate picking up news ones with ease.

If you also come from a construction, hire, building services, Transport or Engineering background that also would be ideal but not essential.

If you are looking for a new challenge then please send an up to date CV to

PLEASE NOTE. Due to the levels of applications I will receive on this role I can only take applications via email or by or

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34526547

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