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Part-Time Renewals and Retentions Consultant

Part-Time Renewals and Retentions Consultant

Posted 4 December 2019 by Red Recruitment
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Are you looking for Part time telephony based position? Our Cardiff based client is looking for a Renewals & Retentions consultant to join their growing team on a part-time basis.

Key Points:

Position: Part-Time Retentions and Renewals Consultant

Hours: 20 hours per week (Either 9am - 1pm or 10am - 2pm) & must be able to work every other Saturday

Salary: Pro rata of £18,000 p.a

Location: Cardiff

Start & Interview: ASAP

Key Responsibilities include but are not limited to:

  • Carry out calls with all new customers, successfully retain, renew or re-broke, in conjunction with the sales team
  • Providing excellent customer service in line with organisational standards, procedures and guidelines.
  • Provide the highest levels of customer service and advice to retain customers who are looking to cancel policies mid-term or at renewal stage.
  • Talk positively about the company brand with customers, raising awareness of full product offering and take advantage of cross sell or re-broke opportunities, working closely with the Sales Advisers
  • Liaise with our insurer partners to determine best industry policies and practices and handle customer complaints and cancellations effectively.

The ideal candidate would have:

  • Good sales experience
  • Driven, personable personality
  • Confident on the telephone and taking calls
  • Available to work the hours above

If you feel that you have the skills, experience and are immediately looking for a part time position - please APPLY NOW and will be in touch ASAP if you have been shortlisted.


Reference: 39504313

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