Fantastic opportunities are now available at our brand new Plymouth site in the iconic Ship Building at Derriford Business Park. We are a successful global company with sites all around the world, supporting our well known clients in delivering first class customer service every day. As we continue to grow, we are looking to welcome aboard people with a passion for helping customers and solving problems to help us become a flagship for customer service in Plymouth.
A day in the life of a Part time Team Manager.
Our Client John Lewis are renowned for their outstanding commitment to being leaders in customer service.
Coaching, monitoring results and creating action plans, engaging and motivating our teams of customer service advisors with your warm professionalism, expertise and leadership skills ensure all teams are delivering a customer journey that is the very best each and every time.
You understand when supporting your teams with escalations that not every customer is a happy customer when they first contact us. By leading the way you will develop the agent’s skills and confidence so that they build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.
You will work and collaborate with all of our team managers, assisting with duties to ensure advisors feel valued and appreciated.
In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Client.
You will ensure that optimum service levels are achieved within the campaign on a monthly, daily and intra-day basis in order to drive up service level consistency performance.
Served by public transport and with onsite parking, our site within the Ocean City of Plymouth offers a straightforward commute from surrounding areas.
You will be welcomed onto our comfortable open plan call decks with green views and accessible outside spaces. Whether you want to bring your own refreshments or visit our neighbour’s discounted onsite cafeteria, you can relax in our spacious break areas.
To join our crew, we ask that you:
- have managerial experience (experience in a contact centre environment advantageous but not essential)
- have confidence in learning and using a variety of computer systems and data sets to drive the team’s success in delivering business objectives (against KPI’s and metrics)
- are comfortable with a wide variety of people management tasks and roles
- are able to manage your time effectively under pressure
- are able to demonstrate a good understanding of your role in the wider success of our business
- are skilled in engaging and motivating a team through open communication, reward and recognition and your ability to role model our core values
What you need to know
Part Time 16 hours a week
As a Duty Team Manager, you will be required to work over the evenings and weekends.
Pay rate of £18,000 - £20,500 per annum, pro rota
Opportunities for career progression- we encourage our employees to develop and progress within the business and look to our own talent pool when positions become available.
Corporate Perks- an exclusive online platform that helps you to save money on shopping and entertainment.
Holiday entitlement- 20 days + 8 days bank holiday.
SEETEC apprentice- supporting career pathways
Employee Assistance Line - free and confidential information and advice via telephone.
Company Benefits- pension scheme, childcare voucher scheme and help with eyecare.
Dress Down Days- casual wear on Fridays, Saturdays and Sundays.
10% off Adrenaline fitness facilities
Our training periods are paid.
- Customer Service
- People Development