This is a fantastic opportunity to join a leading Facilities organisation who are recruiting right now for their out of hours Help desk team.
This is a Part Time role and the shifts are:
Week 1: Mon/Tues/Thurs 4pm - 9pm and Saturday flexible to work 8.30am -3.15pm or 2.45 - 9pm
Week 2 : Tue/Wed/Fri/Sun 4pm - 9pm and Sunday flexible to work either 8.30am - 3.15pm or 2.45pm - 9pm
Do you have excellent customer service and administration skills,are you competent in the use of Microsoft applications - Outlook, Excel, Word, have the ability to work well as part of a team or independently as required and are you bale to deal with conflicting priorities calmly and efficiently.
Some of what you'll do:
* Logging service requests
* Using resources including tracking systems to achieve the best decisions for scheduling, allocation of work, control of work and work completion.
* Understanding Service Level Agreements and/or KPI's defining equipment priorities, response and fix times.
* Developing an excellent understanding of all clients and contracts.
* Completing progress/status up-date reports to Clients or Client agent's systems.
If you have previous help desk experience and are available for part time work please apply below or call Ann on for more information.
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