Part-time Showroom Host / Meeter-Greeter
Car Dealership Receptionist, Front of House
3-days on, 3-days off, job share
£13,961 pa (£8.66 per hour) + quarterly bonus
Renault Swansea seeks a confident and immaculately-presented individual with a professional telephone manner to join our customer-hosting Front-of-House team, job-sharing as a permanent part-time Meeter-Greeter / Receptionist.
We are looking for a confident individual who enjoys dealing with people both in person and over the phone. Previous Front of House reception or hospitality experience is essential.
Officially entitled "Customer Diamond" this is a pro-active role where a tremendous first impression is critically important, from a polite and attentive welcome to walk-in customers to a timely, professional and helpful response to phone and email enquiries.
Duties include answering incoming calls and directing them to the relevant department in an attentive, helpful and welcoming manner, hospitality: warmly welcoming customers, colleagues and VIPs to the dealership and directing them in a helpful manner, maintaining the showroom’s point of sale material, handling incoming and outgoing post, plus other front of house / customer service duties in line with the remit.
KEY REQUISITES OF THE POST HOLDER:
- Flexibility to work the required hours
- Extensive previous experience in a busy reception or meeter-greeter role
- IT literate: Intermediate skill level in Microsoft Outlook, Word and Excel
- Within 30 minutes commute of our Dealership
Desirable previous experience
- operating a telephone switchboard
- handling a computer-based messaging system
- incoming/outgoing post and deliveries
As a result of the expected duties, particularly in regards to meeting and greeting customers, our preference will be for candidates that have operated recently as front-of-house receptionists rather than office receptionists/administrators.
- 3 days on 3 days off
- As our dealership is open 7 days a week this pattern will include weekend work.
- Alternating (job share) with another Part-time Receptionist
- Averaging 31 hours per week across a 6-week rota.
The role averages 31 hours per week and we require candidates to have a flexible approach to cover holidays and attend VIP events and training when necessary.
Per year, our Meeter-Greeters are required to cover the other Meeter-Greeter’s holiday: up to 15 additional days outside the usual rota.
- 8am to 6pm weekdays (with ½ hr break)
- 9am to 6pm on Saturdays (with ½ hr break)
- 10am to 4pm on Sundays (no break)
In return we will offer a basic salary of £13,961 per annum. This is equivalent to an hourly rate of £8.66 per hour, and will be paid monthly.
A quarterly bonus scheme is in place that enables additional earnings of up to 12% of the basic salary, with KPIs based on call handling, mystery shops and daily staff reports.
Fringe benefits include 16.5 days annual leave, pension and superb career opportunities.
HOW TO APPLY:
Online applications only, for initial telephone interviews. Unfortunately walk-in candidates won't be considered in our selection process.
Please include your CV and a brief covering letter.
Successfully selected candidates will be contacted for an initial telephone interview.
No Agencies Please
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- Customer Service
- Front House
- Meeting Greeting
- Receptionist Duties
- Corporate Hospitality
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