Part-time Dealership Host / Receptionist

Posted 24 January by Renault Retail Group UK Ltd

Part-time Showroom Host / Meeter-Greeter
Swansea (SA7)
Car Dealership Receptionist, Front of House
3-days on, 3-days off, job share
£13,961 pa (£8.66 per hour) + quarterly bonus

Renault Swansea seeks a confident and immaculately-presented individual with a professional telephone manner to join our customer-hosting Front-of-House team, job-sharing as a permanent part-time Meeter-Greeter / Receptionist.

We are looking for a confident individual who enjoys dealing with people both in person and over the phone. Previous Front of House reception or hospitality experience is essential.

Officially entitled "Customer Diamond" this is a pro-active role where a tremendous first impression is critically important, from a polite and attentive welcome to walk-in customers to a timely, professional and helpful response to phone and email enquiries.

Duties include answering incoming calls and directing them to the relevant department in an attentive, helpful and welcoming manner, hospitality: warmly welcoming customers, colleagues and VIPs to the dealership and directing them in a helpful manner, maintaining the showroom’s point of sale material, handling incoming and outgoing post, plus other front of house / customer service duties in line with the remit.

KEY REQUISITES OF THE POST HOLDER:

Essential

  • Flexibility to work the required hours
  • Extensive previous experience in a busy reception or meeter-greeter role
  • IT literate: Intermediate skill level in Microsoft Outlook, Word and Excel
  • Within 30 minutes commute of our Dealership

Desirable previous experience

  • operating a telephone switchboard
  • handling a computer-based messaging system
  • incoming/outgoing post and deliveries

As a result of the expected duties, particularly in regards to meeting and greeting customers, our preference will be for candidates that have operated recently as front-of-house receptionists rather than office receptionists/administrators.

Working Pattern

  • 3 days on 3 days off
  • As our dealership is open 7 days a week this pattern will include weekend work.
  • Alternating (job share) with another Part-time Receptionist
  • Averaging 31 hours per week across a 6-week rota.

The role averages 31 hours per week and we require candidates to have a flexible approach to cover holidays and attend VIP events and training when necessary.

Per year, our Meeter-Greeters are required to cover the other Meeter-Greeter’s holiday: up to 15 additional days outside the usual rota.

Hours

  • 8am to 6pm weekdays (with ½ hr break)
  • 9am to 6pm on Saturdays (with ½ hr break)
  • 10am to 4pm on Sundays (no break)

In return we will offer a basic salary of £13,961 per annum. This is equivalent to an hourly rate of £8.66 per hour, and will be paid monthly.

A quarterly bonus scheme is in place that enables additional earnings of up to 12% of the basic salary, with KPIs based on call handling, mystery shops and daily staff reports.

Fringe benefits include 16.5 days annual leave, pension and superb career opportunities.

HOW TO APPLY:

Online applications only, for initial telephone interviews. Unfortunately walk-in candidates won't be considered in our selection process.

Please include your CV and a brief covering letter.

Successfully selected candidates will be contacted for an initial telephone interview.

No Agencies Please

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Required skills

  • Customer Service
  • Front House
  • Meeting Greeting
  • Receptionist Duties
  • Corporate Hospitality

Application questions

Do you have any restrictions with regular travel to our dealership in Swansea (SA7)?
The rota is 3-days-on, 3-days-off, including weekends. Do you have a restriction working weekends?
Sometimes, upto 12 days duty in a row (inc weekends) will be needed to cover holidays. Is this ok?
Do you have a notice period to negotiate with current employers?
This is a permanent part-time role. Is this acceptable?

Reference: 39808153

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