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Part-Time Customer Services and Data Processor (20 hours per week)

Part-Time Customer Services and Data Processor (20 hours per week)

Posted 4 April by United Health Group Easy Apply Ended

At Optum, our Referral Management Service plays a pivotal role in our mission to help people live healthier lives.


The service processes c300,000 referrals from c150 practices. You will support the Area Manger in managing the day-to-day relationships with the key stakeholders to ensure that NHS referrals are managed appropriately.

Primary Responsibilities:

  • Support the Area manager in provider and GP relationships management
  • Provide administration support and report production on GP and Provider activity, issues and quality improvements
  • Act as a super user for NHS e- referrals and Systemone
  • Resolve issues and complaints within quality expectations, resolving any issues quickly and efficiently
  • Data processing e-referrals, quickly and acurately
  • Support the achievement of improved referral quality and reduce inappropriate referrals utilising feedback and management information from both the administration team and the Triage function
  • Communicate professionally and effectively with patients and other stakeholders, providing accurate relevant information as required
  • Support the mobilisation of new pathways, GPs or providers
  • Represent the Referral Service at meetings and/or to support services as required
  • Develop relationships with local Triage GPs, development of regular communications and organising regular meetings
  • Co-ordinate area meetings

Required Qualifications:

  • Good customer service skills with the ability and experience of building solid sustainable relationships

  • Accurate data processing skills

  • Able to solve problems and manage enquires with insight of root cause resolution

  • Evidence of good communication skills, both verbal and written and confident presentation style

  • Time management skills, able to prioritise and deliver to deadlines in a fast paced environment

  • Organisational skills, evidence of working to clear deliverables and keeping efficient systems

  • Ability to think clearly and solve problems quickly, understanding all the implications

  • Requires minimal supervision with understanding when to raise issues and concerns

  • Competent IT skills - with experience in using software packages including Word, Excel, Power Point

  • Complaint investigation and resolution competency

Preferred Qualifications:

  • Knowledge of how GP practices work, with a good understanding of NHS systems

  • Competency in NHS E referrals systems

This is a part time role of c20 hours a week, based in Ealing London

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Required skills

  • Customer Service
  • Data Processing
  • NHS
  • Accurate Record Keeping
  • Query Resolution

Reference: 34820497

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