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Part - Time Customer Service Team Leader

Posted 26 February by Search Consultancy Easy Apply Ended

Part -Time Customer Service Team Leader - Leicester

£27,000 - £32,000 DOE + Bonus

Our client, a market leading business in Leicester is looking for an experienced Customer Service Team Leader to join their successful and growing team on a part-time basis. You will ideally have experience of managing, developing and inspiring a team within a call centre environment. In addition the ability to maximise team performance would be very beneficial, as well as a proven track record in sales and customer services.

Primary duties will include:

  • Successfully lead and develop a team to deliver excellent customer service
  • Work with colleagues to maximise the performance of the team and business
  • Inspire excellence through leading by example and providing clear direction
  • Deliver effective communications on performance, standards, policies and procedures.
  • Long term planning of capability requirement for team, growing skills to meet future needs
  • Effectively analyse customer and colleague data to drive service improvements to maximise positive outcomes for the customer
  • Demonstrate a positive approach to challenges and create effective solutions
  • Support and contribute to business wide initiatives and projects
  • Ensures that routine processes deliver compliance
  • Ensure effective complaint handling processes are followed within the contact centre

Skills / Experience Required:

  • Must have previous experience in a management role within a call centre environment
  • Full knowledge and understanding of the complaints procedure
  • Ability to manage key senior stakeholder relationships
  • Experience of all aspects of individual and team performance management techniques
  • Ability to influence and motivate at all levels
  • Effective communication skills, both verbal & written
  • Strong problem solving skills
  • Highly motivated and inspirational
  • Business focused and commercially aware

Benefits:

  • 25 days holiday
  • Structured training and coaching, with 12 month support plan
  • Pension scheme
  • Range of lifestyle benefits including discounted shopping vouchers
  • Reduced gym membership
  • Free refreshments and reduced cost cold and hot meals

Please note that a Part-Time Team Leader will be required to cover evening and weekend shifts.

For more information and to apply, please contact Shivani Karia at Search Consultancy on or email with a CV.



Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34265217

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