Part - Time Customer Service Advisor

An exciting opportunity has arisen for a passionate Customer Service Advisor to join an expanding team of 30 based in the Swinton office. This part - time position is on a 12 month FTC, the successful Customer Service Advisor will be representing a retail company delivering customer service excellence to a varied businesses portfolio via telephone and email correspondence.

Client Details

This worldwide brand are leaders in delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to a array of organisations.

Description

Customer Service Advisor duties include:

  • Accurately set up customers quotes and orders on system
  • Deal with all customer issues/ queries/ requests for product and service information
  • Manage out of stock items by communicating with purchasing and advising customer accordingly
  • Maintain effective communications and good working relationships with all internal and external teams
  • Ensure maximum customer service levels are achieved
  • Liaise directly with customers either by telephone, e-mail or face to face, taking orders or enquiries
  • Provide information about products and services
  • Manage customer's accounts, complete gap analysis on customer accounts and constantly review customer trends with a view to identifying ways to increase business levels

Profile

The successful Customer Service Advisor will:

  • Enjoy nurturing good customer relationships
  • Be a self directed worker
  • Be computer literate
  • Have a positive attitude
  • Previous knowledge of an experience in a similar role will be an advantage but not essential

Job Offer

  • Salary - £9.23p/h - £10.20 p/h

  • Comprehensive Learning and Development

  • Childcare vouchers

  • Cycle to work scheme

  • Gym membership

Reference: 37028599

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