Part Time Customer Service Advisor

Posted 12 September by Ascendant Recruitment
Easy Apply

PART TIME CUSTOMER SERVICE ADVISOR

Hours - Monday to Friday 4pm to 8pm

About the role:

  • Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
  • Dealing with a high volume of inbound and making outbound calls
  • Calling customers to arrange deliveries
  • Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
  • Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
  • Maintain customer service emails and ensure that responses are provided within a timely manner
  • Provide advice and guidance to customers where there is concern over the suitability of orders
  • Understanding individual needs of the customers, able to act compassionately, whilst showing empathy

About you:

  • You'll have an excellent telephone manner and the ability to remain calm under pressure.
  • Able to work in a diverse environment with the ability to multi task in a fast paced environment
  • Problem solver with a positive attitude to work

Job Type: Part-time

Salary: £8.72 /hour

Required skills

  • Customer Service

Reference: 36097887

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job