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Part-time Customer Service Advisor

Posted 23 February by Search Consultancy Easy Apply Ended

Job Title: Part-Time Customer Service Advisor, No Sales!!!! (PART TIME EVES AND WEEKENDS)

Job Type: Temporary/Temp to Perm

Industry: Call Centre and Customer Services

Location: Birchwood, Warrington, England

Salary: £9.24 per hour plus monthly shift allowance

Are you passionate about Customer Service?

How about Free Parking on site?

Experience working for a reputable company?

Are you passionate about providing quality customer service?

Do you enjoy helping others and working in a team where you are classed as part of the family?

Then this is the Customer Service job for you!

Part Time (16-20 hours a week) Customer Service Advisor (Evenings and Weekends) - Birchwood - £9.24 per hour - Ongoing Temporary Role with a view to go permanent:

The role:

This is an on-going temporary position starting on 19th March and 26th March 2018 in Birchwood, Warrington. As a Part Time Customer Service Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:

You will be responsible for taking inbound emergency calls from businesses and residential homes to resolve faults relating to their electricity supply

Logging all details accurately in the in-house system

Liaising with engineers to visit properties to investigate electrical faults

Dealing with emergencies and prioritising workload

Thinking on your feet and using effective questions in order to retrieve accurate details from the caller

The shifts are 16 to 20 hours per week between the hours of 4pm - Midnight 2, 3 or 4 evenings per week (Mon - Fri) and an 8 hour shift on a Saturday or Sunday between the hours of 7am and Midnight.

Training hours are full time: Mon - Fri: 9am - 5pm for 4 weeks, so you must be able to commit to this training.

Pay is £9.24 per hour after 12 weeks. You will also receive shift allowance of £40 per month.

For the position of Customer Service Advisor we are looking for the following experience:

Ideally phone based customer service experience

Prefer to have some utilities experience

Ability to problem solve and take ownership of each customer query

Excellent communication and listening skills

A passion for customer service

Previous experience of delivering exceptional customer service

Benefits of working through Search Consultancy:

Weekly pay

Competitive hourly rate of pay

28 days holiday (Inclusive of Bank Holidays)

Pension

Dedicated Consultant

We work in partnership with some of the most recognisable brands in the UK

Please send your CV to the online advert if you wish to be considered for this role.

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre, part time customer service, part time work, part time, birchwood, warrington

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Reference: 34543276

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