Job Title: Part-Time Customer Service Advisor, No Sales!!!! (PART TIME EVES AND WEEKENDS)
Job Type: Temporary/Temp to Perm
Industry: Call Centre and Customer Services
Location: Birchwood, Warrington, England
Salary: £9.24 per hour plus monthly shift allowance
Are you passionate about Customer Service?
How about Free Parking on site?
Experience working for a reputable company?
Are you passionate about providing quality customer service?
Do you enjoy helping others and working in a team where you are classed as part of the family?
Then this is the Customer Service job for you!
Part Time (16-20 hours a week) Customer Service Advisor (Evenings and Weekends) - Birchwood - £9.24 per hour - Ongoing Temporary Role with a view to go permanent:
This is an on-going temporary position starting on 19th March and 26th March 2018 in Birchwood, Warrington. As a Part Time Customer Service Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:
You will be responsible for taking inbound emergency calls from businesses and residential homes to resolve faults relating to their electricity supply
Logging all details accurately in the in-house system
Liaising with engineers to visit properties to investigate electrical faults
Dealing with emergencies and prioritising workload
Thinking on your feet and using effective questions in order to retrieve accurate details from the caller
The shifts are 16 to 20 hours per week between the hours of 4pm - Midnight 2, 3 or 4 evenings per week (Mon - Fri) and an 8 hour shift on a Saturday or Sunday between the hours of 7am and Midnight.
Training hours are full time: Mon - Fri: 9am - 5pm for 4 weeks, so you must be able to commit to this training.
Pay is £9.24 per hour after 12 weeks. You will also receive shift allowance of £40 per month.
For the position of Customer Service Advisor we are looking for the following experience:
Ideally phone based customer service experience
Prefer to have some utilities experience
Ability to problem solve and take ownership of each customer query
Excellent communication and listening skills
A passion for customer service
Previous experience of delivering exceptional customer service
Benefits of working through Search Consultancy:
Competitive hourly rate of pay
28 days holiday (Inclusive of Bank Holidays)
We work in partnership with some of the most recognisable brands in the UK
Please send your CV to the online advert if you wish to be considered for this role.
Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre, part time customer service, part time work, part time, birchwood, warrington
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