As the world's largest building society, we're owned and run for the benefit of our members and customer service is always at the heart of what we do. As we grow from strength to strength we need Customer Service Consultants in our busy Wakefield call centre, to deliver the legendary service we're known for.
Who we're looking for
Knowledge of financial services would be handy, but the right attitude is what means most to us, so we'll provide full product training, with a clear career development plan, which you'll own and we'll support.
We believe in the power of mutuality. So we'll invest in you from the start, with industry leading training to develop the listening, problem solving and product expertise you'll need to succeed, and on-going training throughout your career.
What you'll be doing
As part of our friendly Wakefield team you'll be taking customer calls, understanding their needs and resolving their queries. From supplying account information to processing an overdraft request, you'll always have the full support of your manager and the wider team to help you ask the right questions and provide the right option for the customer.
The extras you'll get
If you put a lot in, it's only fair you get a lot out. As well as a starting salary of £16,000 pro rata, rising to £16,500 pro rata after your probation, you'll enjoy a 19 hour contract working Friday 3pm-8pm and working an 8 hour shift between 8am-8pm Saturday and Sunday, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.
If you're looking for a customer service job in Wakefield, that leads to a career with real prospects, click apply today and send us your CV to take the first step towards building society, nationwide.
Please note: To help us do the right thing by our members, all applicants will be subject to a criminal record and credit checks.
- Call Centre
- Contact Centre
- Customer Service
- Customer Service Advisor
- Inbound Call
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