Part Time Collections Call Handler

Posted 22 February by Tulip Recruitment
Easy Apply

Due to continued growth, this professional company is wishing to recruit confident individuals, to work on a part time basis, within the collections department.

You must be able to work 5pm - 8pm Mon to Thurs and 9am - 1pm on Sat

Duties:

  • Interacting with a range of customers, organizing and maintaining loan payments
  • Delivering timely and accurate administration duties
  • Dealing with general account queries and questions
  • Building rapport and showing understanding, empathy and providing payment solutions to suit customers needs and situations
  • Maintain process and policy knowledge in line with FCA regulations.
  • Delivering first class service to both internal and external customers
  • Inbound and outbound calling

To be considered for this position you will ideally possess the following skills:

  • Excellent written and verbal communication
  • Experience working within a customer focused role
  • Ability to learn and process complex information
  • Ability to interpret information given to you
  • Be able to establish customers needs by good questioning and listening skills
  • Self-motivated and enjoys delivering exceptional service.
  • Good listening and questioning skills
  • Negotiation skills

If you have not heard from a Consultant within 2 weeks of your application, then unfortunately on this occasion your application has been unsuccessful.

Required skills

  • Administration Duties
  • Collections
  • Communication Skills
  • Customer Service

Reference: 37353601

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