Part Time Client Service Associate

Posted 7 August by REED
The Client:
My client is a large international Financial Services company that offers investment solutions and retirement expertise.

They currently have a number of part time vacancies in their Surrey based office within their Client Service’s department, which plays a large part in first line customer care.

My client will need the ideal candidate to commit to EITHER:
• Monday to Friday, 20 hours across 5 days, 4 hours a day. 10am-2pm shifts OR
• 3 full working days, 21 hours a week, 7 hours a day. Shifts will be between 8am-6pm

The role:
This is a phone based customer service role in which you will be required to respond proactively to resolve incoming telephone queries from both Independent Financial Advisers and direct customers. The role of the department is to provide support and information to customers investing with the company and to assist in resolving any queries; and to actively promote our products and services. Customer interactions can range from transactional, educational, problem-solving, complaint handling and promotional queries.

Person Specification:

Are you someone that:
• Has a passion for customer service?
• Enjoys speaking to a variety of people on a daily basis?
• Can solve problems quickly and think outside the box?
• Likes to work in a busy and structured environment?
• Can guide customers to help themselves?
• Enjoys working to targets in a pressured environment?
• Is at ease with web applications and IT systems?
• Is looking to learn and grow in your career?

We are looking for someone who has:

• A passion for customer services and is able to communicate effectively
• Drive and initiative
• The desire to make a difference in the role
• A confident, professional and enthusiastic manner on the phone
• The ability to listen and question effectively
• Excellent attention to detail and is able to work with accuracy at all times
• Integrity and will always do the right thing when no one is looking
• Customer service or sales experience in a corporate organisation
• A head for figures and who enjoys working with numbers

The company will offer you:

• A structured learning environment to bring you on board
• A clearly defined career path through our Client Services Academy
• A supportive environment to develop and enhance your skills
• Exposure to the rest of the business in order to grow your career within the industry
• Fast paced dynamic environment
• Competitive remuneration and benefits package
• A rewards and recognition programme

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Are you able to work either 20 hours a week across 5 days or 21 hours across 3 days?
Do you have previous customer service experience?
Do you have a passion for Financial Services?

Reference: 35539441

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