The RAC are looking for YOU to join a team of Part Time Customer Service Advisors
Hours – 4pm – 8pm
Whilst this role is initially a temporary 2-week position there are very real opportunities to become permanent, depending on performance and attendance.
Who are the RAC
The RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists.
The RAC is committed to making motoring easier, safer, more affordable and more enjoyable for vehicle drivers and road users.
More about the Role
You will be required to take inboundphone calls from customers that have broken down or have been in a recent car accident. Customers may be in distress so this role does require a candidate who is calm and patient with excellent listening and communication skills.
Taking accurate details from the customer and following DPA (Data Protection Act) procedures
Establishing the customer’s exact location to ensure the recovery unit is able to get to the customer as soon as possible
Assist the customer in what maybe a traumatic experience, using empathy and understanding to help the customer get home safely.
You will be working 20 hours between 4pm – 8pm 5 out of 7 days; there may also be the opportunity of overtime if required.
£7.50 per hour
The role is based in Bescot, Walsall
Candidates that are successful will be subject to a credit and criminal background check.
Candidates must be aged 18 or over.
If you have the above skills and experience and can commit to the working hours and a challenging working environment we would like to hear from you. To apply please submit your CV. Thank you for your consideration.