Location: Preston Brook
Start Date: 23rd April 2018
Shift/Hours: 20 hours per week. Working a fixed shift of 4pm-8pm, Monday-Friday.
Join our team, and you could be on the path to earning up to, £9,266.40 within our advisor family of roles and depending where your career takes you. It's a great chance to build a career with us, and you'll have the opportunity to progress as you develop your skills in the advisor role, earning more with each promotion you achieve. Our Performance Reward Scheme rewards our advisors who deliver exceptional customer experience, with the opportunity to earn 10% on top of your annual salary (paid in x2 6 monthly 5% payments).
In addition to working in a great office environment, you'll be eligible for some fantastic discounts and rewards, like 50% off your O2 airtime bill and cinema tickets, discounted holidays plus so much more with hundreds of our retail partners offering Capita employees great savings!
How do you know if you're right for the role? Here's what we're looking for:
Our 'ideal' candidate could be super confident, or maybe slightly shy. Could be outgoing and sociable, or maybe prefers to work quietly by themselves. Could be quick-thinking, great under pressure and a fast learner, or maybe someone who takes their time, is patient and methodical. Could be independent, a leader, always at the front. Maybe needs encouragement, support and training from the get go.
We know that people come in all shapes and sizes. It's what we experience every day with our customers. Understanding that everyone has different needs and ways of working is vital to giving great customer service.
So, we want you to justbe you.
Join our diverse, award-winning customer service teams and help change the face of customer service.
Feel like you could be a great addition to our team? Here's a little more detail for you:
By listening, understanding and explaining to customers, you'll educate them out of debt. We'll train you to deliver a service that is consistent, friendly and reliable so that each of your customers feel valued and listened to - and what the next steps are when it comes to paying their bill. It can sometimes be difficult, but it's also very rewarding when you're able to help solve your customer's problem. It's also a great chance to build a career with us.
Working with Capita means you'll also have access to some great benefits and rewards including:
- 30 days' holiday a year (including 8 bank holidays) This will increase over time, the longer you work with us the more leave you get!
- cycle to work scheme
- on-site restaurants and cafés, pool tables and quiet relaxation zones
- access to private dental care
- high street retailer vouchers.
- Our perks at work site includes lots of great discounts such as discounted cinemas tickets etc.
Not just a job but a career…….
With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.