Job Title: Part Time Administrator & Call Handler (Temporary Christmas contract)
Salary from £9.50 per hour, Overtime is available
Hours: Anyone applying needs to be available Monday- Friday 8.00-12.00
Our client is the UK’s leading parcel delivery company and they are looking to recruit a an Administrator/Call Handler for a Christmas Contract ( until at least Christmas but the best Candidates will continue to work throughout 2019, possibly resulting in a permanent position.
This is a heavily customer service based role, and will involve complaint handling. Please do not apply if you are not confident on the telephone or dealing with customer issues.
Job role & responsibilities
-Being the first point of contact for all enquires coming into the depot
-Responding to questions & queries over the phone/ via email
-Front desk duties
-Telephone work/ call centre
-Dealing with customer complaints
-Booking out parcels from missed deliveries
-Following up all enquiries within a timely manner
-All associated administration tasks, including typing, filing etc
-Booking parcels onto the system using in-house IT systems
-Warehouse duties, including picking parcels for collection/ redelivery
-Being a liaison between customer and drivers
- Be available to work any hours between 8.00-12.00
- Have a minimum of 12 months administration experience
- Come from a call centre background with a strong emphasis on complaint handling and problem resolution
- Be able to provide excellent customer service at all times
- Outbound Calls
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