Parcelforce Customer Service Agent - Newport Depot NP20 2NN

Posted 3 days ago by Parcelforce

Job ref: 109546

Pay rate £10.00 per hour increasing to £11.03 per hour on completion of 6 month probation period + excellent benefits

Saturday Premium - an extra £3.57 per hour, this applies to contracted hours worked on a Saturday after 06:00 

Contract Type: Permanent 

Working hours: hours per week with opportunity for overtime.  Typical attendance will be 8am until 1pm Saturday.

At Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters. That’s why we’re looking for positive, passionate people to join our busy and dynamic customer service team.

About the role

A confident communicator and attentive listener, you’ll deal with inbound telephone calls in a call centre environment and look after customers on a face-to-face basis at our collection points. You’ll also work closely with our drivers regarding collection and deliveries. Ultimately, it’s all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 4.5 weeks holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development.  Uniform is also supplied.

Driving Licence Requirements

It’s essential that you have a full manual driving licence (in your current address) covering up to 3.5 tonnes (Cat B).  In an ideal world you’ll have a clean licence but it definitely shouldn’t have more than 6 penalty points. And, just so you know, you’ll be required to show your licence at your assessment.

About you

Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn’t essential. What’s more important is that you have a good level of computer literacy and an eagle eye for detail as you’ll be inputting information from databases. A brilliant team player, you always give 100%.

About us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

Interested? We can’t wait to hear from you.

Please note once our maximum number of applications has been reached, this advert will be closed.

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.

Job Segment:
Call Center, Customer Service

Reference: 38690863

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