PA/Office Administrator

Posted 3 January by Duck Plumbing & Heating Ltd

We are looking for a customer-focused individual with excellent organisational skills to join our team as a PA and Office Administrator at Duck Plumbing & Heating Ltd, near Newmarket.

As PA and Office Administrator you will work very closely with the Company Director to manage the running of our Suffolk Division. Responsibilities will include:

  • Scheduling jobs & quotes
  • Managing the Director’s diary
  • Dealing with customer queries over the telephone and by email
  • Ordering materials
  • Invoicing
  • Arranging meetings & minute taking
  • Setting up engineer rotas
  • Recording holidays & appraisal notes

This is a very busy, independent role so you need to have excellent organisation skills, be able to prioritise and multi-task effectively. You will be a customer-focused & resilient individual with first-class communication skills. We experience high volumes of telephone calls so you need to have a calm, friendly and polite manner and be able to switch between tasks competently. You also need to have strong IT skills and be proficient in using Microsoft Word & Excel; We have our own customer database & job scheduling software for which training will be provided.

We are a small, busy office administration team working closely with circa 16 engineers who operate across Suffolk, Cambridgeshire and Central London.

This is a full-time role, Monday - Friday. Flexibility on hours could be considered for the right candidate. There may be a requirement to handle out of hours call-outs for the Suffolk division, so we may require some flexibility from you.

To apply, please provide us with your CV & Cover Letter before 31st January 2019. If you have not heard back within 4 weeks after the closing date please assume you were unsuccessful on this occasion.

Reference: 36927858

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