Outbound Insurance Sales

Posted 6 April by Interaction Recruitment Easy Apply

Job description

Contact Centre Outbound (Travel Department)

Southend on Sea

Full time

£15,500 + monthly performance bonus

Monday Saturday

Brief:

Working as part of the Outbound Sales Team on a 37.5 hour week, on a rota basis including

weekends and evenings and Bank Holidays. The Company operates on a 365 days a year, 7 days a

week basis, so some flexibility may be required to meet future business change.

Purpose of the role:

To proactively and effectively sell a full range of products via outbound calling to existing and/or potential customers. Using our in-house system, Outbound Sales Agents will contact customers who have previously expressed an interest via the companys website and/or customers who have previously purchased a different policy and are due for renewal.

Duties and Responsibilitie

· To proactively and compliantly sell our products/services via outbound customer calls in order to achieve agreed individual/team sales targets and objectives consistently.

· To support other team members in ensuring the achievement of any agreed team business objectives.

· To represent the Company in a professional and courteous manner at all times.

· To accurately record all customer data on our relevant systems/databases.

· To respond positively and accurately to all product and process questions raised by customers and/or colleagues.

· To recognise opportunities to upsell, cross sell and promote additional products to maximise sales.

· To identify sales opportunities within the call whilst maintaining excellent customer service at all times.

· To demonstrate flexibility to match the needs of the business from time to time.

· To ensure that all regulatory guidelines are adhered to, for example PCI.

· To be compliant with the Data Protection Act 1998.

· To support Managers to manage the key risks within your department.

· To adhere to all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT and Internal Control Financial Regulations.

· To undertake any other duty or responsibility that may reasonably be allocated by your Manager/Companys Senior Management Team.

Critical Competencies:

· Communication/Influence

· Drive for Results

· Commitment

· Service Excellence

· Team Building/Team Player

· Technical Skills and Knowledge

Experience/Technical Knowledge

Ideally you will have a proven background in sales, preferably in a Contact Centre/Outbound

environment, and enjoy working to targets.

Other significant Role Requirements:

· A good understanding of FCA regulations and the TCF (treating the customer fairly) concept.

· Knowledge of Contact Centre Management System or a similar in-house database system.

· Good numerical skills and computer literate.

· Proficiency with MS Word, Excel, and Outlook.

· Excellent written and verbal communication skills.

· Ability to work under pressure.

· Good planning and organisation skills.

· Ability to effectively handle multiple tasks in a fast paced environment.

· Ability to interact with all levels of seniority, both internal & external.

Training

Weeks 1-2 classroom based- understanding policies/systems etc

Wks 3-4 buddy up with experienced member of staff

Hours

Monday-Thursday +Saturday 9am-5.30pm or 11.30am-8pm (Fridays 9am-5.30pm) 2 week rota

Reference: 34850644

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