We are currently recruiting for a Customer support advisor to make outbound calls to existing customers for our prestigious client, Sytner Mercedes-Benz based in Swindon Greenbridge. This role is working shifts Monday-Friday between 8.00am-10:00pm and weekends on a rota basis (40 hours per week), paying £8 per hour (with opportunity for commission as soon as you have completed your training).
This is a temporary to permanent position.
A focused central reservation team making outbound service calls for our existing and prospective customers. Using all workshop hours available, capturing quality information and up sell of service related products. Achieving high levels of efficiencies.
-Making quality outbound reservation calls along with maximising sales opportunities with service related products
-Establish and qualify customer requirements
- Handling customer objections
-Convert incoming enquiries to bookings
-Understand the brand and associated products
-Focus on maintaining and enhancing the relationships through Sytner guidelines of excellent customer service
-Capturing and maintaining accurate administration and contact details to Sytner standards
-Meet productivity expectations of call volume, conversion rate and up sell results as outlined in monthly performance reviews
-Passionate about providing excellent customer service and retaining customers
-Confident working to targets
-Previous sales related experience in either a telephone based role or face to face sales isn't essential however is desirable.
-Proven track record of achieving your own targets
-Skilled at overcoming objections.
As a member of the Sytner Group you will be recognised and rewarded for your hard work, loyalty and achievements once a satisfactory competency level has been achieved from your training.
With excellent benefits, incentives, training and career development opportunities, joining Sytner Mercedes -Benz will give you a career for the future and not just for now.
- Customer Service