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Outbound Customer Service Representative

Posted 26 January by E Ended

This is an excellent opportunity for someone with confident telephone manner and fantastic communication and listening skills to join our Outbound Team.

As an Outbound Customer Service Representative, you will be responsible for calling new customers, offering guidance on the switching process and answering any questions they may have.

Responsibilities:

Outbound calls to new customers (no cold calling)

Ensure customer enquiries are dealt with in a timely and

efficient manner

Offer excellent customer service at all times

Work closely with our retention team

Guide customers through the switching process

Consolidate new customers

Skills and Experience Required:

Previous customer service experience desirable

Excellent telephone manner

IT literate

Ability to build rapport with customers

Excellent communication and organisation skills

Enthusiastic

Self-motivated with an ability to multi task

Ability to work in a fast paced environment

Job Type:

Shifts Monday to Friday between 10.00 - 20.00

with occasional Saturdays 9.00 - 17.00

Required skills

  • Calling
  • Calls
  • Customer Service
  • Enquiries
  • Telephone Manner

Reference: 34332557

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