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Outbound Customer Service (Part Time)

Posted 29 January by Enact Conveyancing Limited Ended

enact is a leading provider of direct legal solutions to the housing market. We are dedicated to providing a range of services to financial institutions and estate agents. These services include; remortgage, sale and purchase conveyancing and also mortgage shortfall recoveries.

We are renowned in the industry for our professional training and systems and can offer the chance to be part of a dedicated and friendly team where advice and support come as standard. With excellent benefits, rewards and a team structure designed to support you it will enable you to get the best from your career move.

We are looking for an individual to join our Outbound Customer Service team where success is dependent on excellent communication skills and the ability to build rapport. You will be responsible for making outbound telephone calls and introducing enact to borrowers and obtaining information to speed up the remortgage process.

Our Culture

The culture of enact is determined by our ambitious, committed and friendly people.

With a passion for providing exceptional service to both our clients and customers, a busy and focused atmosphere is always evident.

We have built a wealth of experience within the teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount and training is continually provided to ensure potential is achieved.

We are constantly seeking new talent to join our teams. If you think you’ve got what it takes, we’d love to hear from you.

Our Culture

The culture of enact is determined by our ambitious, committed and friendly people.

With a passion for providing exceptional service to both our clients and customers, a busy and focused atmosphere is always evident.

We have built a wealth of experience within the teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount and training is continually provided to ensure potential is achieved.

We are constantly seeking new talent to join our teams. If you think you’ve got what it takes, we’d love to hear from you.

Reward Package

Aside from a competitive remuneration package, we also offer a salary sacrifice scheme, which enables you to buy or sell annual leave, childcare vouchers and enhanced pension package. We have free weekend parking in Leeds city centre and we can provide a rail travel season ticket. When we as a business hit target, we finish work early at month-end and unwind with free drinks laid on in "The Lounge", our superb staff area. In addition to this our annual Summer BBQ and End of Year black-tie events are not to be missed!

Over the last two years our charity fundraising events have raised over £25,000 and has seen the team take part in fun, challenging, tasty and rewarding tasks.

You don’t have to be social to work here but it helps!

We are looking for applicants to cover various shifts Monday to Friday 5pm to 9pm and Saturdays 10am-5.30pm.

JOB TITLE: Outbound Customer Service

REPORTING TO: Team Leader

DEPARTMENT: Remortgage

KEY RESPONSIBILITIES:

This does not set out every responsibility but provides an overview of the main areas of responsibility.

  • Work on behalf of enact and the lender in making outbound calls to borrowers who are remortgaging.

  • Following a call structure, effectively collate the responses to the required questions so to speed up the remortgage process and clearly outline the service we are offering to the borrower.

  • Answer any questions the borrowers may have in regards to the remortgage process.

  • Ensure the information gathered is clearly and accurately input on to the 'case’ system and any questions for the case owner are referred accordingly.

  • Call borrowers to check if documents have been received and ask for their return.

  • Understand and adhere to Data Protection at all times.

REQUIRED SKILLS/EXPERIENCE:

  • Excellent communication and customer service skills

  • Ability to meet tight deadlines and targets and to work under pressure.

  • Good team player, but also ability to work on own initiative.

  • Good attention to detail.

  • Good organisational skills.

  • Good data input skills.

  • Previous administrative/customer service/conveyancing experience.

  • Experience of working in a high volume environment.

Required skills

  • Communication Skills
  • Customer Service
  • Data Entry
  • Organisational Skills

Reference: 34339209

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