Outbound Customer Advisor
Full Time, permanent position
£19,121 (*This is Including an 8% flexibility allowance and £1800 pro-rata Outbound allowance) OTE Average £23,000
Working in our Outbound team at the AA, you are not going to be tied down with boring shifts!
We love to have a work/life balance here, so you will never work Sundays or Bank Holidays and we only do a half day on a Saturday.
We currently work a 3 week pattern with a week of early shifts, a week of later shifts and a 3 day weekend so you can balance your time with friends, family and hobbies.
And … if that was not enough on the third week you also get a "choice week" where you get to pick the hours you work!
What will I be doing?
As part of our Outbound team, your role will be to call our current AA members and customers who have left the AA and talk to them about the benefits and rewards of having a continuous membership with us. You will build relationships through asking the right questions and giving the right information to our members. You will talk to our members about all our current offers and have engaging conversations about the benefits of AA membership
This is a great role in an environment which is supportive and friendly.
What do I need?
- Great telephone manner and a can do attitude
- Skills and ability to share your knowledge with others
- Passion for doing the right thing
- Enthusiasm and commitment to providing world class customer service to our members
- Fantastic team work
- Excellent verbal and written communication skills
We will provide full training and support every step of the way, so whilst experience in a contact centre would be an asset, it isn’t essential.
25 days’ holiday plus bank holidays
Regular engagement events
Employee Offers and discounts - Days out, driving, travel, Xexec Lifestyle offers,
Opportunity to develop your existing contact centre skills or to learn new ones
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