Ordering Administrator (Spares)
The ongoing management of our existing customers - supporting them with a quick and accurate response to their spares requirements is a highly regarded and business critical part of our growing business. The development of customer propositions is driven by a dynamic, innovative and customer sales focused team, that can define and deliver a solution that supports the specific customer need from a product and cost perspective.
To support the ongoing growth of this team we are looking for an ordering administrator (ideally from an engineering product perspective) with experience of raising orders and supporting the delivery of spare parts in a timely manner.
To provide a dedicated and complete spares ordering service to Dematic customers in respect of:
- Take orders from customers by phone or via email
- Check stock availability and discuss order with suppliers
- Places purchase orders based on authorisation matrix
- Agree order times with supplier and customer and ensure these are achieved
- Follow up order to ensure parts are delivered on time
- Raise invoices through SAP
- Support to other members of the spares-team
- Control of all electronic and other filing systems
To be successful in this dynamic and business critical position you will have experience within spares administration or purchasing with an ability to work under own initiative and to work well under pressure, particularly to customer service level requirements; with confidence, coupled with an ability to persuade customers and suppliers alike, often under cost or time critical conditions and most important of all have effective written and spoken communication
- Ability to deal with external and internal clients at all levels
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe. Dematic has implemented more than 4,500 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Grand Rapids, Michigan, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.
- Customer Sales
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