Opportunity of Order Processing Administrator in successful business which designs and manufactures products that optimize office work environments.
Reporting to the Customer Services Manager, your strong Customer Service / Customer support skills will be used to perform the following tasks:
Maintaining and developing both existing and new customers by means of a close working relationship largely based around regular telephone communication.
Act as the one main point of contact for all aspects of the business relationship with specific customers.
Daily customer telephone contact and support
Simple customer quotations from a variety of existing customer price lists.
Order verification (content, lead time etc.).
Works Order creation using Sage and in house software.
General administrative duties to support the Customer Services Team.
Excellent Customer Service and communication skills are essential and a good telephone manner is crucial - you will have acquired Customer Service / Support experience in roles where your telephone manner will have been of high importance and in which your prime duty is on customer contact and care. Additionally you should have a high level of literacy, numeracy and computer skills.
It would be useful if your Customer Service experience has been acquired in a technical/manufacturing business or similar.
- Communication Skills
- Customer Service
- Sales Administration
- Telephone Manner
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