About the role
Based in Reigate this role is required to join the Provisioning Team to lead and develop the Order Management Team who play a critical role in ensuring that we capture customer requirements, right first time at the point of order entry, to enable on time delivery. In additional this team ensures that our internal and external customers remain informed on the progress of their order throughout and billing is activated post order fulfilment.
About Capita | Updata
Updata Infrastructure (UK) Ltd, as part of the Capita Group, is one of the market leaders in providing the public and private sectors with a complete network solution, by creating, implementing and managing secure, cost-effective and high-capacity networks.
What you will do:
Accountable for the performance of the Order Management process within a defined set of Service Levels including
The timely raising of clean order requests into the relevant systems so that the provisioning teams are able to deliver the services to the customer on time
The timely submission of orders to carriers right the first time
Billing readiness and billing activation post order fulfilment
Drive a decrease in the order rejection rate via the education of order submitters to provide mandated information requirements to
Setting customer expectation, at the point of order entry, on our Target Lead Times and what they can expect from our Provisioning Process
Regularly updating our internal and external customers on the progress of their order
Resolve issues associated with orders in jeopardy to ensure that orders are fulfilled on time
Build and maintain excellent stakeholder relationships gaining a wide range of knowledge across the product catalogue, order systems and processes
Accountable for the development and management of the Order Management Team
Reporting on process performance on a regular basis
Creation and implementation of plans to continually improve performance and improve Customer Satisfaction
Your experience will include:
Highly effective customer service skills to build and maintain excellent working relationships with internal and external customers
Excellent attention to detail with data entry, billing and order processing experience
Proficient in IT technology with good knowledge of Microsoft Office Excel and PowerPoint
Ideally you'll have a good knowledge of order processing systems, or have the ability to learn and adapt to systems and processes.
Excellent communication skills
Systematic, disciplined and analytical approach to problem solving.
Demonstrate ability to work against daily deadlines with the ability to plan and prioritise own workload
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.