Order Book Administrator

Posted 10 January by Manpower
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A Brilliant opportunity has arisen for an Order Book Administrator to join our client in Motherwell on a full-time basis. This role is paying between £8.89 - £9.86 p/h (depending on experience) working 9.00am to 5.00pm temporary for 6 months.

The Order Book Administrator is mainly responsible for managing the ECC EMEA Order book across all Sales Organisations and channels.

Responsibilities

  • To own a dedicated part of the ECC EMEA order book either on country/customer or item level.
    * To regularly review the open order book under its responsibility and trigger appropriate actions as required.
    * To expedite overdue order lines with the supply chain teams such as supply locations and distribution centres.
    * To replenish the distribution centres to ensure product availability in line with the provided guidelines and rules.
    * To allocate stock to strategic customers in case of product shortages.
    * To reserve stock on time to export orders to maximise revenue.
    * To manage and trigger emergency shipments and obtain Management approval upfront.
    * To liaise with internal departments and resolve any customer requests and inquires in a timely manner.
    * To support other Customer Care roles if required/requested.
    * To support projects and process improvements to increase customer satisfaction and productivity

Key Metrics

  • Customer satisfaction ratings
    * Customer OTTR/OTFP

Skills and Experience

  • Experience with SAP R3
    * Microsoft Office knowledge
    * Interpersonal skills
    * Communication skills both verbal and written
    * Listening skills
    * Customer focused
    * Stress tolerance
    * Attention to detail and accuracy
    * Team minded
    * Self motivated

Reference: 36999291

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