Role: Operations Trainer
Salary: up to £25,000 (doe)
Benefits: 33 days annual leave, private medical insurance, long service award & more
Are you looking to join an established company of over 25 years in their exciting period of growth? If so, we have an exciting Operations Traineropportunity with your name on it!
This is a fantastic opportunity to join an industry leading company, the purpose of the role will be to help in the design, delivery and implementation of our bespoke training programs across operational areas.
You will be taking new team members through an induction programme, identifying and providing ongoing skills training and leading refresher training to existing members at the Chester Head office and regional offices across the UK, to include soft skills such as sales, negotiation, complaint handling, customer service and team manager training.
In return, the company will offer an extra day off for you to celebrate your birthday, a staff pension scheme, private medical, free worldwide travel insurance for you and your family, as well as many Health and Wellbeing benefits, an in-house Wellbeing Consultant, staff discount plus many more.
Roles and responsibilities;
? Develop and implement a training and skills matrix across all permanent roles within the contact centre and owner floor in order to assist in employee development
? Delivery of operational training across the Contact Centre and Owner floor via structured workshops and induction courses
? Conducting follow up development discussions with line managers, coaching and feedback as required
? Ensuring all training records and systems are updated accurately and well maintained
? Designing and producing training materials for Workshops, Technical and Soft Skills training sessions as part of a continuous improvement process
? Working with regional offices to conduct training as part of their on-boarding process and continuous development
The ideal candidate will;
? Attend departmental meetings.
? Be self-supporting in producing training materials to the standard required
? Recommend changes to skills development working closely with team managers
? Continually review practices and procedures to ensure best practice is always delivered
? Maintain a CPD plan
? Implement the Equal Opportunities policy into your daily activities wherever possible
? Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant EC directives
? Work in accordance with the Data Protection Act (1998) and to ensure all new systems are reported to the Data Protection Officer
For further information please contact Kayla Rinaldi.
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