Operations Technician - Amsterdam - European Travel
Salary: Up to circa £21,500 (DOE)
TSR Recruitment have partnered with a leading cyber security organisation who are now looking to strengthen their team with an additional Operations Technician in their Amsterdam office.
You will be accountable for the deployment and support of the organisations network and audio-visual systems at live training events in the EMEA region, as well as supporting the live online streaming platforms utilised during these events.
This is a rare opportunity to join a global organisation that specialise within cyber security.
You will have the opportunity to contribute to continuous improvement initiatives to improve events and courses from a technical perspective. The role will see you serve as on-site and/or remote technical point of contact & will act as a technical liaison between event and venue IT staff.
- Troubleshooting venue network and/or internet issues that arise during events
- Providing initial operational and security incident response at events, escalating as needed
- Collaborating with the Service Desk, Labs & Cyber Ranges, and Security teams in support of student facing IT needs
- Providing assistance to course Instructors, Moderators, Teaching Assistants (TA’s), and Virtual Teaching Assistant’s (VTA’s) on all technical aspects of their classes (e.g. venue network, streaming platform, lab performance, localized connection issues, instructor AV problems, etc.)
- Escalating issues that cannot be resolved within the first response Slack group to the Escalation Slack group and seeing resolution of issues through to resolution
- Assisting in populating and auditing the Task Log each week
- Logging any technical issues encountered throughout your shifts in the event issues log
- Auditing recordings and verify that the course recording tracker is being updated
- Ensuring all VMs that are needed for class are functioning correctly and active
Apply today with Rachel Phillips at TSR Recruitment or apply directly for the role below.
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