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Operations Payments Team Manager

Posted 24 January by Cavendish Maine Recruitment Ended

Job title: Operations Payments Team Manager

Location: London

Salary: £50,000 - £60,00 plus bonus plus benefits

Sector: Banking/FS

Job type: Permanent

Job reference: MC/19413

The Role:Our banking client, conveniently located in central London, is looking to recruit an Operations Payments Team Manager for their specialist support team. This is a great opportunity to join a rapidly growing banking business with UK based customers and the desire to expand into Europe in the very near future. Responsibilities include;

  • Perform and oversee all operational tasks to ensure effective day to day running of banks payment services.
  • Ensure all incoming and outgoing Payment transactions that fail their Straight Through Processing (STP) are authorised accurately (Bacs, Faster Payments, CHAPS, RTGS, VISA, Mastercard.
  • Be a Subject Matter Expert (either Reconcilliations or Cheques or Payments or a combination).
  • Oversee processing and maintenance of Direct Debits, Standing Orders etc within operational schedules.
  • Resolve customer queries regarding payments.
  • Build and maintain relationships with customers, payment schemes and colleagues ensuring continuous excellent customer service.
  • Build and maintain an in-depth understanding of AML, KYC, banking sanctions and FCA regulations.
  • Produce reports and management information.
  • Support Head of Operations and act as a delegate in day to day running of the support team.
  • Some travel to Bristol (1/2 days per week).

The Company:Our client is a new banking business operating in a niche area of Financial Services and looking to grow their customer base in the UK and Europe.

The Benefits: to £50,000 - £60,000 plus bonus plus benefits

The Person:You will need to have:

  • Ideally c5 years payments processing experience including knowledge of UK clearing systems.
  • Proven people management experience with a Banking Operational environment.
  • Experience of dealing with corporate and commercial customers.
  • Strong customer service skills.
  • Strong communications skills.
  • FS and/or Banking background.
  • Excellent attention to detail and ability to make operational decisions.


Name - Matt Cooper

Candidate Care

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Reference: 34310924

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