Operations Manager

Posted 10 April by Macdonald Hotels Featured

Operations Manager

Macdonald Operations Managers play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

Our Operations Managers are hardworking individuals who can work on their own initiative and are key players in our hotel operations teams.

In conjunction with the General Manager, our Operations Managers are accountable for the people, product and profit within the hotel.

They will ideally have had experience at Operations or Deputy Manager level within a quality establishment and will have a proven track record in delivering customer service excellence in a highly competitive market.

They will be able to demonstrate an ability to provide inspirational leadership in the absence of the General Manager, motivating and developing team members to contribute towards the overall success of the business.

They will be able to deliver results, maximising profits through sales and yield, whilst exploiting opportunities for growth within the business.

This is a senior position in our hotel operations team, assuming overall responsibility for the hotel in the absence of General Manager and you will be required to be flexible in your approach to driving performance in a 24/7 business.

Experience using TNA Wizard would be beneficial but not
essential as full training will be given


Benefits

  • Employee Awards
  • Group Pension
  • Childcare Vouchers
  • Cycle to Work Scheme
  • In store and Online discount cards
  • Life Assurance
  • Health Care Assistance Fund
  • Friends and Family Discounts
It’s not often you find a large company where you really feel part of a family. A career with Macdonald Hotels & Resorts offers you opportunities to progress as well as personal and financial rewards. From our Company Pension Scheme, preferential hotel rates and discount high street store cards, to a fabulous sense of belonging – we offer more than everyday job satisfaction.

Reference: 34864607

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