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Operations Manager

Posted 16 March by Capita Ended

Becoming an Operations Manager:

We are looking for an ambitious Operations Manager to deliver an exceptional end to end service in a brand new partnership. You will inspire, lead and motivate a number of operational teams to deliver service levels, operational compliance and importantly a first class service to the customer. In addition to managing the operation you will take ownership of relationships working collaboratively with your internal and external stakeholders, creating a true partnership approach. This is the perfect opportunity for an individual who is driven by customer satisfaction, continuous improvement and a desire to deliver.

Not to mention earning a highly competitive £40,000 per annum.

What you will do:

  • Lead, motivate and develop a team of Team Managers
  • Implement and manage effective operating procedures which drive consistent delivery against contractual targets, compliance requirements
  • Partner effectively with both internal and external stakeholders
  • Effective risk management, identifying and mitigating appropriately
  • Promote and drive the continuous improvement agenda
  • Own operational delivery planning, implementing and managing early warning systems

Your experience will include:

  • Previous operations management experience in a complex, multi-stakeholder environment
  • Experienced people manager with the ability to engage, develop and motivate people
  • Confident and engaging communication style with the ability to influence at a senior level
  • Experience of creating a continuous improvement culture
  • Expert in utilising MI
  • Able to adapt to and lead operational change implementation at short notice
  • Operational management within Financial Services would be an advantage

About Remediation Services

We are Capita Remediation Services, a leading partner in the UK's financial remediation market, drawing on 20 years of experience in the regulatory review space. We've worked with multiple clients in the financial services sector, supporting on every major regulatory review since 1998 to help them address essential remediation activities. By joining our dedicated team, you'll be helping make this journey as smooth and efficient as possible for both client and customer.

Remediation Services are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday plus bank holidays (rising to 27 days with service), company matched pension scheme, private health care, company life assurance and access to a variety of voluntary benefit options. These include a share save scheme, additional life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Reference: 34701365

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