Operations Manager

Posted 26 January by Ortolan Group Plc

Operations Manager
Leavesden Studios (WD25)
Salary: £37k per annum + Benefits

Our client is looking for an experienced Operations Manager who can demonstrate and help maintain high levels of service that consistently exceed the expectations of their clients at one of their sell out prestigious visitor attractions in Leavesden. The successful candidate will have vast hospitality experience in an extremely busy visitor attraction.

Main Objectives:

To ensure that all events are provided with the optimum level of equipment, services, product and staff and that the best possible standard of service is offered whilst effectively controlling costs.

Duties & Responsibilities:

  • To implement consistent standards of operation in line with clients, company needs and expectations
  • Assist in ensuring that all detailed requirements for each event are given, and met to all departments to ensure the smooth running of all events.
  • Ensure that all areas are set and prepared to meet with relevant requirements.
  • Oversee and support all operations on a daily basis.
  • Produce rosters for all business and issue for booking
  • Ensure adherence to company uniform standards across all areas
  • Arrange and attend operation meetings
  • Ensure that points open are effectively closed down and stock/cash variances controlled for business
  • Work with colleagues to ensure maximum efficiency and productivity of staff.
  • To communicate with the client of each event and co-ordinate their requests in order that their requirements are met.
  • To maintain and develop client communications
  • Strive in the achievement of exceeding customer expectations
  • Ensure that every customer is given a polite, friendly and personal service
  • Ensure that every opportunity is taken to 'up sell' to their customers
  • Demonstrate an upfront approach, ensuring optimum time is spent in customer service areas
  • To effectively maintain, manage and develop a core team and provide them with the information and tools with which to achieve their roles
  • Lead your team by communicating and motivating individuals effectively towards achievement of objectives
  • To ensure that the training of employees at all levels is implemented where appropriate, and recorded where necessary.
  • Ensure that casual employees are thoroughly briefed and capable of expectations.
  • To report on all unit casual staff expenditure and ensure company booking procedures are maintained against budget.
  • Build a quality team of staff
  • To ensure that the standards and service are maintained at their excellent levels to encourage repeat business and gain new business through word of mouth
  • Develop new concepts within food and service to ensure the organisation remains at the front for innovation
  • Consistently review food and service standards to ensure they remain competitive
  • To ensure all company financial and administrative systems are maintained and implemented in the unit.
  • Optimize the profitability and the efficiency of the operation
  • To implement controls to ensure that savings are made where possible.
  • Issue detailed rosters, staffing effectively whilst controlling costs in-line with budgeted payroll
  • To assist at Company's Major Events / other Branches when able to do so.
  • Attend training courses designed for personal development

Skills and qualifications:

  • 2 years + experience in similar role
  • Leadership and motivational skills
  • Budget and Financial experience
  • Communication and delegation skills
  • Decision-making ability
  • Enthusiasm and positive attitude
  • Teamwork and customer focus
  • Smart appearance
  • Appreciation of quality service and an eye for detail
  • Knowledge of Excel, Word and Microsoft Outlook
  • Service ethic and love of hospitality industry
  • Knowledge of legislation e.g. Health and Safety, employment.

By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

Required skills

  • Leadership and motivational skills
  • 2 years + experience in similar role
  • Budget and Financial experience

Reference: 34330659

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