Are you an exceptional, passionate and driven Operations Manger within high volume customer service, legal or administrative sectors?
Are you bored of your standard day to day duties in your role and feel like you can add more to a business?
Do you want to work in a new, first class environment where you can directly shape the direction of this business?
We have a great opportunity working for one of the largest conveyancing businesses in the UK providing legal services to the UK's largest lenders, estate agents and direct to consumers. They have significant UK presence and are part of a successful global business with a current headcount of 490 FTE. They are opening a new office, sophisticated and high end offices in the centre of Hull where you will be able to help shape the policies of the centre.
The role will involve effectively leading the new teams to produce the highest level of internal and external customer satisfaction, facilitate maximum team performance per month and to create a working environment in which staff retention levels are optimised.
You will have overall responsibility to manage the day to day operations of the office while leading and motivating those directly responsible to you. Working with SLAs you will drive disciplines and collaborative approaches through the business to improve customer satisfaction, reduce queries and generally improve the business; your delivery against key metrics will be essential!
For this role you will need strong leadership skills that will enable you to build a strong infrastructure, providing development to your team, ensuring staff retention and succession planning. You will have strong organizational and time management and a developed managerial skill set to deal with a high volume and high complexity environment. It is also essential that you have proven ability to mentor/coach/educate your team in order to maximize their performance.
Does this sound like the role for you? As long as you meet all the criteria above, have worked at Operations Level within a fast paced volume environment apply today
You will be rewarded with a salary of between £30,000-£42,000 + excellent benefits.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.