Operations Manager

Posted 1 week ago by Whitbread Featured

We are on the hunt for experienced managers to join us in Central London. This role would be located in Zones 1-3 in Central London in one of our Flagship sites. 

The ideal candidate will have prior experience of managing a large and diverse team to deliver a range of KPI’s within their role. You will also have an eye for detail, and can analyse situations and bring fresh insight to develop resolutions to complex issues.

This is a launch pad role within our estate and would suit an individual who has long term potential to step into a bigger leadership role in the future. This role will definitely offer the opportunity to showcase your leadership and management capability. Resilience, strategic thinking, high energy, outstanding guest service skills, adaptive influencing skills, and very engaging leadership skills are all attributes we are looking for in the successful candidate.

This is a high profile role within our business and, if you believe you are ready to deliver on the above whilst taking your career to the next level, please apply as we would love to hear from you!

You will be accountable for areas such as:

Labour controls – ensuring our teams are put on shift at the right time to meet guest demands. This may mean that as an Operator you have to take a hands-on approach and be guest facing during peak times in our business.

Team Retention & Engagement – ensuring are teams are kept at the centre of all we do to ensure they are motivated and engaged and truly believe that Whitbread is a great employer to work for.

Profitable Growth – Ensure you deliver a robust business performance by managing the P&L closely with the support of your Area Manager

Guest Measures – The guest is always at the heart of our decisions and there is no coincidence that as an Operator you will be accountable for the Guest Net Promoter scores and ensuring our guests have a great stay with us, everytime!

Job Description:

Our Hotel Managers lead the way in helping our guests feel brilliant through a great night's sleep. In return for overseeing every aspect of our guests' brilliant experience, they enjoy all the support they need to gain new skills and realise their potential as part of a passionate, purposeful team. The rewards and benefits are pretty good too!

You'll lead a motivated, multi-skilled team in being the best they can be. From recruitment to welcoming them on board, supporting their training and encouraging their development, you'll empower your team to build success and share ideas. With industry experience, you'll know the marketplace and use this knowledge to guide business development and performance – we're relying on you to be a hands on role model for the brand.Along with broad industry experience that includes working on reception, in the kitchen and housekeeping, you'll know all about financial and revenue management, as well as health and safety compliance. You'll also bring strong commercial insight and quickly get up to speed with our brand values and standards. Most importantly, you're an accomplished people manager who champions individuals and teamwork, understands the importance of communications and can motivate all to embrace change. An inspirational team leader, you'll lead by example, not just driving your team but motivating them to achieve more – even when under pressure.  

With a highly competitive salary up to £60,000 and the bonus scheme around, this is an exciting opportunity to join the Premier Inn brand!

Reference: 33956003

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