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Operations Manager - Retail / Wholesale Banking Services

Posted 5 February by MW recruitment Easy Apply Featured Ended

An international bank based in London are wishing to hire an operations manager to manage the teams in retail operations, counter services, treasury operations, non-traded operations and operations control unit.

Role Duties

  • Oversee the processing of all operational sections to ensure due process, accuracy and accountability are followed and that they are compliant with local legislation and regulation.
  • Manage service delivery to both internal and external clients using the service catalogue model, track and review MI and completion of KPI’s.
  • Ensure that the Operational Risk framework is adhered to by all Operations teams and the timely reporting of Incidents and escalation.
  • Manage all staff resources to ensure optimum efficiency, suitability, flexibility and capability of staff to perform their respective roles, providing training and cross training as necessary to achieve this.
  • Manage a portfolio of projects consisting of those run by Managers/Section Heads and those managed by the role holder.
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
  • Represent the Bank to external forums such as Vendor User Groups, Association of Foreign Banks, SWIFT forums as agreed with the COO to cover.
  • Responsible for operational budgets and expenditure.
  • Ensure project quality standards are met, that solutions are appropriate to the organization.
  • Certified Person (internal) under the Senior Manager’s Regime.

Qualifications / Experience

  • Good academic qualifications, degree desirable.
  • Minimum of 5 years managerial experience in all main areas of Operations in an international bank.
  • Knowledge & Expertise - Operations covering both Retail and Wholesale products, development of staff in all disciplines.

Reference: 34402428

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