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Operations Manager / Inbound Document Solutions

Posted 26 January by Pin Point Recruitment Easy Apply Ended

Operations Manager / Inbound Document Solutions

£50,000 - £60,000

Full Time - Permanent

Newcastle A19

This is an exciting opportunity for an experienced Operations Manager to join a national outsourcing company with sites across the UK and Europe. Due to continued growth, there is a need for a Total Document Solutions Operations Manager with a proven track record in delivering results.

Key Points: This role is suitable for an Operations Manager from a Document Management Centre background who has experience working with major clients within the Banking, Finance, Data and Outsourcing industries.


  • Managing a team to facilitate in bound document preparation, finishing Scanning and IT orientated solutions
  • Document, Data Processing / management
  • Management of the Scanning and Banking teams
  • Ensure a program and culture of continuous improvement is in place
  • Development of the team, including training and cross skilling
  • Development of commercial offering for inbound operation
  • Recognise business opportunities
  • Manage the expenditure of the commercial budget
  • Represent the Inbound area of the business where required
  • Deliver expected KPI’s for the Inbound department
  • Monitor and measure the Production Planning process
  • Undertake to comply with the Information Security Management System (ISMS) and its associated policies

Key Areas required:

  • Excellent communication, interpersonal and customer service skills
  • Must be well organised with good project management and strategic planning abilities
  • Strong problem-solving and follow-through skills
  • Able to work independently, lead teams and interact with all levels of management
  • Good computer skills and proficient in Microsoft products such as word and Excel
  • Ability to gather information and transfer this in a professional report for various meetings and Senior team
  • Strive to make improvements and emphasise excellence

Who we're looking for:

An experienced Operations Manager, the ideal candidate will have previously worked in a client facing role. A proven track record of managing multiple projects, clients & revenue is essential for this position.

Required skills

  • Data
  • Direct Mail
  • Finance
  • Document Solutions

Reference: 34331454

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