Operations Manager - ECommerce (Warehouse)

Posted 17 February by smart10 Limited
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  • Job Title: Operations Manager - ECommerce Warehouse
  • Location: Berkhamsted, Herts
  • Salary: £40,000 - £60,000 per annum (depending on experience)
  • Contract: Permanent, Full-time, Monday-Friday, 7am-4:30pm. Flexibility is required to meet the demands of the business.

Operations Manager - ECommerce Warehouse

  • Have you worked as an Operations Manager within a busy warehouse previously and have strong Ecommerce experience?
  • Maybe you have experience in working for a start-up operation?
  • Do you have previous experience in planning the strategy of business operations within a busy, fast-paced retail warehouse?
  • Have you implemented warehouse procedures, SOPs, KPI’s and growth objectives before?
  • Are you a natural leader with strong management experience and can motivate your team to high standards?
  • Are you a driven individual with experience of budgeting, P&L and have strong numeracy skills?

If you answer 'YES’ to the above, then please don’t delay and get in touch with smart10 today...

About the Role:

Smart10 is recruiting for an experienced Operations Manager - ECommerce, to join a thriving and growing entrepreneurial start up business which specialises in online retail.

This is a fantastic opportunity for an Operations Manager who has previous experience in managing a warehouse and overseeing the end-to-end process of an ecommerce warehouse.

The role is fundamental to the business and would be directly involved in the planning the strategy of effective business operations. As a 'Hands on' manager, the OM would be required to ensure the effective operations of all warehouse operations, including goods inwards, stock management, order fulfilment and logistics. They will lead by example and motivate their team to ensure high standards are kept.

The ideal candidate will be flexible and reliable and enjoy working as part of a busy team. You will have proven experience at this level and ideally hold strong operational experience, with a background in supply chain and warehouse management.

Key Responsibilities:

  • Overall operational effectiveness of all warehousing and fulfilment activities (goods inwards, stock management, order fulfilment and logistics)
  • Management and development of staff to meet the needs of the business and to exceed customer expectation
  • Recruitment and subsequent training of new staff
  • Close collaboration with company retail departments for stock management and order fulfilment
  • Managing Warehouse, Logistics, Assembly and fulfilment to provide an unrivalled level of service to customers and meet same-day and next-day delivery targets
  • Devise and implement a suitable Warehouse Management procedures and SOPs to support the business’s Customer First philosophy, KPI’s and growth objectives
  • Interpret and action sales data and inventory analysis to ensure the availability and accurate picking, dispatch and delivery of stock in line with forecasted customer demands.
  • Oversee the purchasing of materials and services to meet demand, specifications, cost quality with on-time delivery
    Ensure that works orders, pick lists, purchase orders, quotes, telephone enquiries, deliveries, supplier invoices and invoice queries are processed accurately and within agreed timescales
  • Implementing and policies and procedures to ensure industry compliance
  • Overseeing Health & Safety, including performing risk assessments on potential contracts and agreements and working practices
  • Plan and implement a project to expand company warehouse capacity
  • Manage 3PL relationships ensuring KPI and SLAs are met
  • Implement and review a disaster recovery and Business Continuity plan

Skills Required:

  • Hands on Warehouse Manager in a fast-paced retail environment
  • Effective Team Leader
  • First-class communication skills to interact at all levels
  • Proactive, with a 'can-do’ attitude and ability to use own initiative
  • Strong IT skills and excellent analytical problem solving and decision-making skills
  • Ideally, experience of a start-up operation
  • Some project management experience would be an advantage
  • Numerate, experience of budgeting and P&L

The Company:

We Don’t like:

  • Company politics
  • Bureaucracy
  • Frustration
  • Problems without solutions

We Do Like:

  • Fun
  • New Ideas / Solutions
  • Hard work
  • Common sense
  • Can-do attitude
  • Data

Thank you for your application and should you be short listed for this position a member of the Smart10 team will be in touch with you within the next 7 days. If you do not hear back from us, please take it that your application has been unsuccessful on this occasion.

Required skills

  • Ecommerce
  • Supply Chain
  • Warehouse
  • 3PL
  • Fulfilment

Reference: 42043662

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