Operations Manager (Contact Centre) - London RDE/16433810

Posted 4 April by PSD Group Easy Apply

About the Client:

My client is a leading brand who owing to growth are looking for a contact centre manager to lead a team of c.200 FTE and growing through a team of direct reports.

About the Role:

The role will be to operationally manage, coach and develop team leaders and the team to deliver service excellence against organisational targets. You will be fostering a culture of continuous improvement and imparting your contact centre experience across a varied team. This organisation offers a true multi-channel approach to service and is digitally innovative so if you have experience in this type of environment you will be drawn to this organisation.

What we’re looking for:

You will be an experienced contact centre manager who has managed team leaders and in excess of 120 FTE as this site is growing. The ideal candidate will have the ability to coach and develop staff coupled with desire to deliver customer excellence

You will either be a strong Customer Service / Contact Manager who has inspired your team to deliver.

This is an outstanding opportunity to join a fantastic organisation in their growing operational hub.

Key Words: Contact Centre, Operations, Call Centre, Helpdesk, Service Delivery, Shared Services. Harrow, Wembley, Uxbridge, Enfield, Watford, Borehamwood, Hemel Hempstead, London

About the Offer:

Up to £50,000- £65,000 + Benefits


Rob Dermott, Associate Director

"PSD Customer Contact is a mid-to-senior level recruitment business working across all call centre management disciplines including Customer Service, Telesales, Customer Experience,Back Office, Self Service,Resource Planning, Telephony, Training, Process Improvement, Project Management roles. If you would like to discuss your career aspirations, in confidence, please call and ask for a member of the Customer Contact team."

We are currently receiving large volumes of applications and will endeavor to get back to you, however if you have not heard from us within 7 days it is likely that your application has been unsuccessful for this particular role. PSD keep details of relevant candidates and will contact you in the future should something suitable arise.

Required skills

  • Contact Centre

Reference: 34828960

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