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Operations Controller

Operations Controller

Posted 4 April by Pure Resourcing Solutions Easy Apply Ended
A well established business based in central Basildon are seeking an experienced Operations Controller to provide an excellent level of service to customers. Supporting the Engineers and Customer Service Manager, the ideal candidate will have a similar experience planning workloads and providing administration support to the region,

This is a 12 month contract paying up to £22000

Duties will include;

- Liaising with engineers, managers and customers daily to manage and plan workloads
- Setting up and recording jobs on the internal system
- Ensure jobs are scheduled within agreed time lines
- Keeping in contact with customers to ensure they are aware of time scales
- Dealing with escalations and planning around issues
- Updating KPI boards and SLA backlog results daily
- Providing reports to management
- Resolving complaints
- Managing shared inbox and responding to emails
- Recording engineers holiday

You will be a capable and confident individual who will have previous experience in a similar role and environment. You will have good customer service skills and be organised and pro-active. You will be able to work under pressure as the role is working to deadlines.

Reference: 34823412

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