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Operations Co-ordinator - French speaker

Operations Co-ordinator - French speaker

Posted 16 March by Austin Clark Recruitment Limited Featured Ended

A leading business based in Theale is looking to recruit 2 x Operations Co-ordinators (Account Co-ordinators) to join their team. (1 of whom will be fluent in French)

You will work within the team managing the existing customer base comprising of major retailers. Communicating with all relevant departments to ensure that the team deliver the best possible customer proposition. The Internal account co-ordinator is responsible for managing all orders to ensure maximum fulfilment at minimal operational cost.

Key Responsibilities

  • Managing the customer order process from receipt of order through to shipment and delivery

  • Arranging deliveries and ensuring all are compliant with the specifications of the customers’

  • Stock Management - Liaising with product management and re-allocating stock to ensure max. fill rate

  • Resolving delivery problems and communicating any delays to the customer

  • Communicating stock availability and lead time information to customers

  • Forecast Management

  • Attending Conference Calls. Preparing meeting files and distributing meeting minutes

  • Resolving customer queries and complaints quickly and courteously

  • Reporting on customer stock and sales

  • Supporting the External Account Managers

  • Undertaking ad hoc company projects as required

Key Skills

  • Strong communication and interpersonal skills

  • Excellent attention to detail

  • Ability to work under pressure

  • Well organised

  • Knowledge of supply chain/logistics

  • Strong IT skills particularly Excel & Outlook

  • Strong and disciplined attitude to work

Salary is up to £25k + 22 days holiday + childcare vouchers, pension etc + parking. Hours are 8.45am - 5.45pm Monday - Friday

Required skills

  • Customer Service
  • French
  • Order Processing
  • Sales Administration
  • Stock Control

Reference: 34701318

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