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Operations Bridge Analyst Contractor

Posted 6 April by Yodel Delivery Network Limited Featured Ended

Operations BridgeAnalyst

3 Month Contract -Excellent Day Rate on Offer

Shift Work

Liverpool, Albert Dock

Here atYodel we deliver more than just parcels we deliver a great experience when itcomes to your career too! We are looking to hire an operations Bridge Analystto join us on a 3 month contract basis in our stunning work location inthe Albert Dock, Liverpool. As the operations Bridge Analyst your mainresponsibilities will be to monitor all aspects of the Yodel IT estate on a24/7 basis. This is a hybrid role that involves Service Desk, Major IncidentManagement, Infrastructure and Applications Management.


  • To manage the end to end Service Monitoring & Control for Yodel using applications such as Solarwinds

  • To act as 2nd line support/Applications Maintenance for Yodel Systems, such as MARS & Sabre

  • Manage the end to end Yodel batch schedule. Including investigating & re-running failed batch jobs

  • To log all relevant Incident and Request details and allocate categorisation and prioritisation codes in order to ensure that all calls are recorded in such a way as to facilitate swift resolution.

  • To manage major incidents, including sending P1 SMS, notifying senior business & IT stakeholders,

  • To be fully conversant with the range of Yodel facilities and services available to users in order to provide optimal service and reduce dependence upon other IT staff.

  • Ensuring all Component Service Levels are adhered (e.g. service hours start time) to and any exceptions managed.

As the Operations Bridge Analyst you will need to show us:

  • Experience of using Monitoring Tools such as Solarwinds, Nagios, HP Openview, Tivoli etc

  • Experience of technical infrastructure e.g. Active Directory, Windows Server , Citrix

  • Experience in a service desk environment

  • Experience using the ITIL Framework

  • Knowledge of PC Hardware & IT systems such as MS Windows, MS Outlook et

  • Experience of working in a mixed insourced/outsourced environment

  • Experience of Applications Maintenance

  • Knowledge of Networking technologies (LAN & WAN), VMWare, Netapps, Database (SQL, Oracle & Informix) and UNIX Domains

  • Knowledge of Service Desk Software.

  • Being a team player with the ability to work under own initiative

Thisis an exciting opportunity to be part of an award winning IT team. Are you upfor the Challenge?

Reference: 34845751

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