Operations Associate - Braintree

Posted Yesterday by Gap
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GENERAL SUMMARY:  As an Operations Associate in store you will be at the front line in delivering a quick and efficient stock to floor process along with an excellent in store experience for your customers.  You will have a strong sense of presence on the shop floor and the ability to communicate confidently with customers.  You will have an awareness of fashion/trends, be able to outfit build and respond to customer needs ensuring that have a seamless shopping experience


JOB RESPONSIBILITIES:

Drives Business Results

  • Consistently delivers against shipment and replenishment productivity targets set by the management team.
  • Uses initiative to drive store results.
  • Puts the customer first and focuses on converting all customers who come into our stores

Ambassador for the Store and Brand

  • Delivers great customer service and strives to exceed customer’s expectations through Do What You Love behaviours.
  • Knowledgeable about current product ranges and can talk confidently to features, benefits, garment care and current trends.
  • Maintains great brand and visual standards and takes pride in how the store looks.


Inspires Team

  • Works as a team player and enjoys helping team mates.
  • Takes full responsibility for personal development and uses initiative to drive personal goals.
  • Seeks regular feedback from managers, peers and colleagues and uses this feedback to improve skills and behaviours.


Ensures Compliance

  • Delivers great store standards through quick and effective shipment processing, replenishment and markdowns.
  • Hold self-accountable to all Gap Inc. Standards of performance.

Qualifications:
  • Excellent verbal communication skills
  • Excellent customer service skills
  • Must have high sense of urgency with demonstrated ability to work independently and to make effective decisions in a timely manner
  • Allocates time effectively, handles multiple demands and competing priorities


ADDITIONAL REQUIREMENTS:

  • Ability to work a flexible schedule to meet the needs of the business may require weekends and evening shifts.  Overnights may be required.

Reference: 35820718

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