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Operations Assistant

Posted 22 February by HR2 Selection Limited Easy Apply Ended

It is the Operations Assistant job to make sure that the company is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients. The Operations Assistant is a role which involves supporting the Operations Manager in overseeing the production of goods and the provision of services.

Responsibilities

  • Customer order fulfilment and tracking
  • Supplier relations and procurement
  • Logging of sales and purchase invoices
  • Guide our agents to meet our standards and KPI’s.
  • Make sure that our processes are up to date, effective, well mapped and well understood by all.
  • Provide support and guidance to staff.
  • Collect all relevant performance stats.
  • Credit control
  • Logistics and packing
  • Carry out and report tasks as outlined in the Operations guide
  • Ensure that invoices are paid accurately and on time

Requirements

  • Proven work experience as an Operations Assistant or similar role

  • Understanding of all best practices and relevant laws

  • Proficiency in English; knowledge of other languages is a plus

  • Customer service drive with outstanding communication and active listening skills

  • Excellent problem-solving and multitasking skills

  • Ability to work flexible hours

  • Strong sense of responsibility and a professional presentation

Reference: 34328803

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